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Privacy Policy

Privacy Policy

TOURIST TOURS ALBANIA

Last updated: 28.12.2025

Tel: +355 (0) 69 471 5827
Email: [email protected]
Website: www.tourist-tours-albania.com
License No.: LN-9715-12-2019

Hereinafter referred to as “Tourist Tours Albania,” “we,” “us,” or “our.”

We are committed to protecting the privacy and personal data of our individual customers, business clients, and their guests. This Privacy Policy explains how we collect, use, store, and protect personal information provided directly to us or shared with us by business partners.

  1. Website use & cookies

You may visit and browse our website without registering or providing personal information. However, when you access our website, certain non-personal information may be collected automatically through the use of cookies, including but not limited to:

  • IP address
  • Browser type
  • Language settings
  • Pages visited
  • Device information

This data is collected solely for technical, analytical, and performance purposes.

  1. Use of collected information

The information collected is used anonymously and exclusively for analytical purposes, including:

  • Understanding user behavior
  • Improving website performance
  • Enhancing service quality and user experience

We may receive aggregated demographic data (such as age range, gender, and interests) through third-party tools like Google Analytics, based on advertising interests or third-party data.

You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

  1. Advertising & third-party services

Tourist Tours Albania may use third-party service providers to support advertising and marketing campaigns. These may include:

  • Google Analytics Advertising Features
  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting

These services use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to display relevant advertisements and analyze user interaction with our website.

You may opt out of:

  • Google advertising personalization via Google Ads Settings
  • DoubleClick cookies via the Consumer Opt-Out page
  1. Personal information & service requests

When you request information or services (such as tours, accommodation, car rental, transportation, or activities), we collect only the information necessary to fulfill your request.

This information may be shared with trusted third-party suppliers (e.g., hotels, drivers, activity providers) solely for the purpose of arranging the requested services. We make every reasonable effort to ensure that these partners handle your personal data responsibly and securely.

  1. Business clients & guest information (B2B Privacy Terms)

When business clients, tour operators, hotels, companies, or other partners (“Business Clients”) provide us with personal information relating to their customers, travelers, or guests (“Guests”), the following terms apply:

5.1 Responsibility of business clients

Business Clients confirm and guarantee that:

  • They have lawfully collected the Guest’s personal data.
  • They have informed the Guest that their data will be shared with Tourist Tours Albania.
  • They have obtained all necessary consents or legal permissions required under applicable data protection laws.

Tourist Tours Albania relies on these assurances and acts in good faith when processing such information.

5.2 Purpose of guest data processing

Guest personal data provided by Business Clients is processed solely for the purpose of:

  • Organizing and delivering travel services.
  • Booking accommodation, transportation, tours, and activities.
  • Ensuring operational coordination and service quality.
  • Meeting legal, safety, and contractual obligations.

We do not use Guest data for marketing purposes unless explicit consent has been provided.

5.3 Types of data collected

Guest information may include, where necessary:

  • Full name
  • Contact details (email, phone number)
  • Passport or ID details (only when legally required)
  • Travel details and preferences
  • Emergency contact information

Only data strictly required for service delivery is collected and processed.

5.4 Data sharing with service providers

Guest data may be shared with trusted third-party suppliers such as:

  • Hotels and accommodation providers
  • Transport companies and drivers
  • Activity and excursion providers
  • Local authorities, when legally required

All third parties are required to process personal data securely and solely for service fulfillment purposes.

5.5 Data security & confidentiality

Tourist Tours Albania implements appropriate technical and organizational measures to protect Guest data from unauthorized access, loss, or misuse. Access to personal data is limited to authorized personnel only.

5.6 Data retention

Guest personal data is retained only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes or claims

After this period, the data is securely deleted.

5.7 Data subject rights

Where applicable under data protection laws, Guests may have the right to:

  • Access their personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

Requests should be submitted through the Business Client or directly to Tourist Tours Albania at:
[email protected]

  1. Data security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss. Sensitive information submitted via our website is protected both online and offline to the best of our ability.

  1. Internet communications

Please note that communications over the Internet (including emails and web forms) are not fully secure unless encrypted. Messages may pass through multiple countries before delivery. Tourist Tours Albania cannot be held responsible for unauthorized access to personal data that occurs beyond our control.

  1. Data storage

Servers storing personally identifiable information are maintained in a secure environment with restricted access and physical safeguards.

  1. Acceptance of This Policy

By using our website or services, you agree to the terms outlined in this Privacy Policy and by sharing Guest information with us, Business Clients confirm their acceptance of this Privacy Policy and the Customer Privacy Terms contained herein.