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General Conditions
Tourist Tours Albania The Tour Operator All the items presented in this website are sold by Evis Tour, Tirane, Kavaje, Rruga e Carave, Lagjia Nr3, 1/17 Tel: +355 69 471 5827 | [email protected] | www.tourist-tours-albania.com | License Nr. LN -9715-12-2019 with a social capital of 100.000 ALL, registered at Tirana Commercial Registration Office numbered. LN -9715-12-2019.
VAT
All prices mentioned in website are in EUR and include VAT.
Eligibility to purchase
The purchase of goods or services limited to parties that can legally access it and form contracts on the website under the Albanian law. This means that if you are an individual, you must be 18 years or older to purchase any goods or services via the website and by offering to purchase any goods or services you are declaring that you are 18 years of age or older (to rent a car you must be 21 or older). In order to perform a purchase, you must provide your real name, phone number, e-mail address, credit card details and other requested information. The website is available only to individuals and companies or partnerships whom we, in our absolute discretion, consider eligible. The eligibility criteria include, those who have been issued a valid account by a bank accepted by us. Also, this criterion includes who has authorized our partner (PayPal) to charge the credit card the total amount of the purchase of any goods or services that they acquire. By making an offer to buy any goods or services, they specifically authorize our PayPal partner to use credit card number, to authenticate identity, to validate credit card, to obtain an initial authorization for the card and authorization for purchase transactions.
Tours participation
We reserve the right to decline any person as a customer if their conduct is disruptive and affects the enjoyment of other holidaymakers, and we shall be under no liability for any extra costs incurred by such a person as a result of our doing so.
Organizational responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. We are not responsible in any way for problems however they may arise, that result from the booking of services that we do not control directly (hotels, rent-a-car, private drivers and other activities). The responsibility of Tourist Tours Albania is granted by a Civil Responsibility Insurance in accordance with the current Albanian law.
Disclaimer of Warranty
Under the terms of the current legislation the responsibility of the agency is guaranteed by a liability insurance of the company Ocidental Seguros, SA with registration number RC78439583 for the amount of € 75,000.00. The company also contributed to the Travel and Tourism Guarantee Fund (FGVT – DL 61/2011 of 06 May with the wording given to it by DL 199/2012 of 24 August).
The grounds for excluding Tourist Tours Albania’s from liability include, but are not limited to, the speculative, false or fraudulent reservation made by the customer, cancellation of the trip by the customer, faults in the execution of the agreement attributable to the client, faults imputable to a third party alien to the provision of the services envisaged, faults which are unforeseeable and unavoidable and situations due to force majeure.
Unused services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour/activity price after the tour has started. If you do not use some of the services that you have paid for, for any reason during the tour no refunds will be made.
Complaints
If you have a complaint about a service during your holiday please refer the matter to the supplier service provider, Tour leader, ground agent immediately (hotel, car hire, driver etc). Matters can most easily be resolved by you on the spot, when the supplier/ tour leader can see and understand the exact nature of any occurring problems that you may have. It is unreasonable to take no action whilst on holiday, and then complain afterwards. If in the unlikely event that matters cannot be resolved to your satisfaction, we will ask you to record details and you must then follow up your report by writing to our Operational Department.
Special conditions
Tourist Tours Albania can send all invoices via email (e-invoicing).
The present conditions may be complemented with other special conditions that will be valid when signed by both parties. This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website in due course. Should the Booking Terms change after the deposit is paid, the Booking Terms under which the deposit was paid shall apply.
Travel documentation
All participants must have their travel documentation in order and up to date (identity card, passport, driving license, minors’ authorization, and others that might be demanded at the time of travel). Any inconvenience caused by any failure in travel documentation is the participants’ responsibility. It is advised to consult the embassy or consulate of the destination countries of your trip. In no case may Tourist Tours Albania be liable, directly or indirectly, for the refusal of being granted a visa or getting permission to enter any country. Payments Policy After our availability confirmation email you are required to pay 100% of total cost one month in advance from the departure date, to secure your booking. We will only confirm booking with the service providers after payment confirmation by our bank. Please have in mind that if this process takes too long some of the services may not be available anymore. If we do not receive this final payment we will consider the reservation as cancelled and the cancellation policy applies.
Cancellation policy:
- If you cancel more than 31 days prior to your arrival date, will be no charge.
- If you cancel from 30 days till 23 before the arrival days, 25 % of the price will be taken
- If you cancel from 22 days till 8 days before the arrival days, 75 % of the price will be taken
- If you cancel from 8 days till 2 days before the arrival days, 85 % of the price will be taken
- Less than 2 days before the arrival, 95 % of the price will be taken
- Now show 100 % of the price will be taken
Passing your reservation to someone
You can pass your reservation to someone, since as long as the person (people) involved fulfils all the requirements to travel. You must warn Tourist Tours Albania at least 5 days in advance and change will only be guaranteed if all the suppliers accept the new person (people). Tourist Tours Albania will notify you by email of the decision.
Accommodation
When rendering our services, the information that we disclose is based on the information provided to us by the hotels. Although we will use reasonable skills and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. The hotels described in the tours of our website are indicative. We will book the ones described or similar. The hotel classification (group, type, star rating) is determined by the Albanian laws.
Hotel check-in and check-out times
Check in time is normally at 4 p.m. and check out at 12 noon. Although most hotels can provide luggage storage and changing room facilities, if you arrive earlier or stay later you may be asked to pay locally for a late check out. If you think you will need any of these services please mention them in your booking preferences.
Activities
Please be aware that many of the activities are conditioned by weather or other conditions that we cannot foresee, therefore please consult the detailed information about the activities that you are about to book on our website. Note that some activities have a minimum number of participants, so they will only take place if the minimum required number is achieved. Be aware of the fact that some activities should be booked well in advance, since they may become easily fully booked. Excursions or other activities that you may choose to book or pay for whilst you are on holiday are not part of the holiday package provided by us. For any excursion or other tour that you book, your contract is with the operator of the excursion or tour and not with us thus and we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision.
Rent-a-car
Drivers must have held a full national driving license for at least 2 year. Our supplier Terms & Conditions will apply (the proposal that we will present to you, specifies the suppliers)
Tirane, October 9th 2020